Our Policies
Fair Usage Policy
To ensure the best experience for all our users, we have a Fair Usage Policy in place. This policy is designed to prevent fraud and abuse of our services. We monitor for unusually high data consumption and reserve the right to suspend or terminate services for users who violate this policy. Our goal is to provide reliable and fast connectivity for everyone.
Refund Policy
We offer a refund for our eSIM plans under certain conditions. If you experience technical issues that we are unable to resolve, you may be eligible for a full or partial refund. To request a refund, please contact our support team with your order details and a description of the issue. Refunds are processed on a case-by-case basis and are not guaranteed if the service has been substantially used.
Activation Policy
Your eSIM must be activated within 30 days of purchase. The validity period of your data plan begins upon activation. Please ensure you have an internet connection to activate your eSIM. If you encounter any problems during activation, our support team is available to assist you.